FAQ
What should I do if my Swim Jet X Series battery indicator is red and beeping?
Make sure the Jet is connected to the battery. The battery indicator may red and the buzzer may beep periodically when the battery is powered on but is not properly connected to the Jet unit. a. Turn off the device. b. Connect the Jet to the battery using the connection cable. c. Turn the device back on.
Make sure the Jet is placed in water before operation. The device has a dry-run protection function. If the Jet is powered on but not placed in water, it may trigger the error after approximately 1 minute.
Check the connectors and ports for water or moisture. Water remaining inside the connectors or ports may affect communication between the battery and the Jet. If any, dry the connectors thoroughly before reconnecting. If the issue continues, please provide: 1. A short video showing the red indicator light and beeping behavior while the battery is connected to the Jet.
Make sure the Jet is connected to the battery. The battery indicator may red and the buzzer may beep periodically when the battery is powered on but is not properly connected to the Jet unit. a. Turn off the device. b. Connect the Jet to the battery using the connection cable. c. Turn the device back on.
Make sure the Jet is placed in water before operation. The device has a dry-run protection function. If the Jet is powered on but not placed in water, it may trigger the error after approximately 1 minute.
Check the connectors and ports for water or moisture. Water remaining inside the connectors or ports may affect communication between the battery and the Jet. If any, dry the connectors thoroughly before reconnecting. If the issue continues, please provide: 1. A short video showing the red indicator light and beeping behavior while the battery is connected to the Jet.
What should I do if my Swim Jet X Series battery display shows an E0 error code?
Troubleshooting Tips:
1. Make sure the Jet is connected to the battery. The battery display will show an E0 error code when the battery is powered on but not connected to the Jet unit. a. Turn off the device. b. Connect the Jet to the battery using the connection cable. c. Turn the device back on and check whether the error disappears.
2.Make sure the Jet is placed in water before operation. The device has a dry-run protection function. If the Jet is powered on but not placed in water, it may trigger an E0 error after approximately 1 minute.
3. Check the connectors and ports for water or moisture. Water remaining inside the connectors or ports may affect communication between the battery and the Jet. If any, dry the connectors thoroughly before reconnecting. If the issue continues, please provide: 1. A photo showing the E0 error code on the battery display while the battery is connected to the Jet.
Why can't I turn on the Swim Jet X Series? Why is the battery display or battery indicator not lighting up?
Troubleshooting Tips:
1. The Swim Jet is working, but the battery display is off. The battery display automatically enters sleep mode after approximately 30 seconds of inactivity to save power. Simply press any button briefly to wake up the display.
2. The Swim Jet is not working or the battery is not connected to the Jet. a. Battery out of power: Charge the battery using the original charger and try again. b. Follow the correct power-on procedure: Press the orange power switch on the side of the battery pack. Firmly press the power button on the top of the battery to turn it on. If the issue continues, please provide: 1. A short video showing your power-on procedure and the battery behavior.
What should I do if the Swim Jet X Series is not charging? What should I do if the Swim Jet X battery is not charging? What should I do if the battery display does not light up while charging?
Troubleshooting Tips: Check the charger indicator light status. If the charger indicator light is green or does not light up, please make sure each connector is fully inserted and securely connected, including: -The charger connection to the wall outlet -The charger connection to the battery power box -Any extension or intermediate connectors (if applicable). Disconnect and reconnect each connector firmly to ensure proper contact. If the issue continues, please provide:
1. A photo showing the battery display behavior while connected to the charger.
2. A photo clearly showing the charger indicator light status during charging.
What should I do if my Swim Jet X cannot pair with the App? What should I do if my Swim Jet X cannot connect with Wi-Fi or Bluetooth?
Please carefully follow the pairing instruction article and video guide: https://support.igarden.ai/hc/en-us/articles/5381833085214--Swim-Jet-X-How-to-Install-Video.
1. The Swim Jet X cannot pair with APP or wifi while it's charging. Please unplug the charger and then start the pairing.
2. Cannot find the nearby device during searching:
a. Make sure you downloaded the iGarden App. Some customers mistakenly download the iGarden Robotics App, which is not compatible with the Swim Jet X.
b. Make sure Bluetooth and Wi-Fi are enabled on your phone.
c. Enter pairing mode: For P60 battery models: Turn on the device and make sure the battery display is light on. Hold the Speed and Timer buttons. The Wi-Fi icon on the screen should start flashing, then you can operate on the phone.
For P30/P15/P10 battery models: Turn on the device and make sure the battery light is light on. Hold the Speed and Power buttons. The green indicator light should start flashing, then you can operate on the phone.
3. Pairing fails or cannot be connected:
a. Make sure your Wi-Fi network is 2.4GHz. If your router combines 2.4GHz and 5GHz under the same Wi-Fi name, try temporarily creating a separate 2.4GHz network or use a 2.4GHz mobile hotspot for pairing.
b. Ensure the Wi-Fi signal is strong and stable during pairing.
c. Make sure the Wi-Fi password is entered correctly.